Shipping policy
Shipping Policy – KeyCopy.co.uk
At KeyCopy.co.uk, we specialise in precision-cut replacement and spare keys.
We aim to dispatch every order quickly, securely, and reliably so your keys reach you safely and without delay.
Processing & Dispatch
As most keys are cut to order, each item is prepared specifically for you.
Orders are typically:
• Cut and processed within 1–2 working days
• Dispatched promptly once completed
During busy periods, processing may take slightly longer, but we always aim to ship as quickly as possible.
Orders placed on weekends or bank holidays will be processed on the next working day.
Delivery Methods
We use trusted UK postal and courier services, including Royal Mail and other reputable carriers.
Most key orders:
• Are sent in secure, protective packaging
• Fit through a standard letterbox
• Do not require a signature (unless selected)
Tracked services may be available at checkout for additional peace of mind.
Delivery Times
Estimated delivery times are shown at checkout and are for guidance only.
Typical UK delivery options:
• Standard Delivery: 2–4 working days
• Tracked / Express Delivery: 1–2 working days
Delivery times may vary due to courier delays, peak periods, or circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on the delivery method selected.
All charges are clearly displayed before you complete your purchase.
We aim to keep delivery costs as low and fair as possible.
Secure Packaging
We understand that replacement keys relate to your home and security.
For this reason:
• Orders are packed discreetly
• Key details are not displayed externally
• Packaging is designed to protect contents during transit
Your privacy and security are important to us.
Delays & Responsibility
While we dispatch orders promptly, we are not responsible for delivery delays caused by:
• courier or postal disruption
• adverse weather
• peak seasonal demand
• events outside our reasonable control
Risk of loss or damage passes to you once goods have been delivered to the address provided at checkout or received by someone nominated by you.
If your parcel has not arrived within the expected timeframe, please contact us and we will be happy to help investigate.
Contact Us
If you have any delivery questions or concerns, please contact:
Email: sales@keycopy.co.uk
Legal Information
KeyCopy.co.uk is a trading name of Rock Bottom Northampton Ltd
Company number: 15012815
VAT number: GB454845172
Registered office:
Artisans' House, 7 Queensbridge,
Northampton, NN4 7BF, United Kingdom