Privacy policy
Privacy Policy – KeyCopy.co.uk
Last updated: January 12, 2026
Overview
KeyCopy.co.uk operates this website and online store to provide replacement and spare key cutting services (the “Services”).
KeyCopy.co.uk is a trading name of Rock Bottom Northampton Ltd (company number 15012815).
Our store is powered by Shopify, which enables us to securely process orders and payments.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Services.
Because our products relate to your home and property security, we take privacy and data protection seriously and aim to handle your information responsibly and discreetly.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
“Personal information” means information that identifies or can reasonably be linked to you.
Depending on how you interact with us, we may collect:
Contact details
• Name
• Billing and delivery address
• Email address
• Telephone number
Order information
• Products ordered
• Key codes or specifications you provide
• Order history
• Delivery preferences
Payment information
• Payment details processed securely by Shopify or authorised payment providers
(We do not store full card numbers ourselves)
Account information
• Login details
• Preferences
• Saved orders
Communications
• Emails or messages you send to us
• Customer support enquiries
Device & usage data
• IP address
• Browser type
• Device information
• Website usage data via cookies
How We Collect Information
We collect information:
• Directly from you when placing an order or contacting us
• Automatically via cookies and analytics when using our website
• From Shopify and payment providers to process transactions
How We Use Your Information
We only use your personal information where necessary and lawful.
To process orders
• Cut and supply keys
• Process payments
• Dispatch deliveries
• Manage returns
To communicate with you
• Order confirmations
• Dispatch updates
• Customer support
To improve our service
• Website performance
• User experience improvements
• Product and service development
For security and fraud prevention
• Protect accounts
• Detect suspicious or fraudulent activity
• Maintain the safety and integrity of our Services
For marketing (optional)
• Send offers or updates only if you have opted in
• You may unsubscribe at any time
Key Security & Discretion
As we provide products relating to home security, we take additional care with your information.
We:
• Pack orders discreetly
• Do not display sensitive key details externally
• Limit internal access to personal information
• Do not sell your personal data to third parties
Your privacy and safety are important to us.
Sharing Your Information
We only share information where necessary to operate our business.
We may share data with:
• Shopify (store hosting and order processing)
• Payment processors
• Delivery companies
• IT and support service providers
• Legal authorities where required by law
We do not sell or rent your personal information to third parties.
Relationship with Shopify
Our store is hosted by Shopify.
Shopify processes certain personal information to operate the store securely and provide payment services. Shopify may act as a data processor or independent controller depending on the activity.
More information is available in Shopify’s Privacy Policy.
Cookies
We use cookies and similar technologies to:
• Enable site functionality
• Remember preferences
• Analyse performance
• Improve user experience
You can control cookies through your browser settings.
Data Security
We use appropriate technical and organisational safeguards to protect your information, including:
• Secure encrypted connections (HTTPS)
• Trusted payment processors
• Restricted system access
• Regular security monitoring
However, no online system can be guaranteed 100% secure.
Data Retention
We keep personal information only as long as necessary to:
• fulfil orders
• provide customer support
• comply with legal and accounting obligations
• resolve disputes
When no longer required, data is securely deleted.
Your Rights
If you are located in the UK or EEA, you have rights under UK GDPR/EU GDPR including:
• Access your data
• Correct inaccuracies
• Request deletion
• Restrict or object to processing
• Withdraw consent
• Data portability
To exercise any rights, contact us using the details below.
You can also unsubscribe from marketing emails at any time.
Children’s Data
Our Services are not intended for children. We do not knowingly collect personal information from individuals under 18.
International Transfers
Where data is transferred outside the UK or EEA, we use appropriate safeguards such as Standard Contractual Clauses or equivalent protections.
Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with a revised “Last updated” date.
Contact Us
If you have questions or wish to exercise your rights, please contact:
Email: sales@keycopy.co.uk
Phone: 01604 720272
Data Controller Details
Trading name: KeyCopy.co.uk
Legal entity: Rock Bottom Northampton Ltd
Company number: 15012815
Registered office:
Artisans' House, 7 Queensbridge,
Northampton, NN4 7BF,
United Kingdom
VAT number: GB454845172